Customer Support

UBK Markets Company is open for each Customer. If you have any questions or you need to get additional information or leave your feedback, you can always contact the Customer Support.

Log in to “My Account”

Step 1. Log in
to “My Account”

Log in to “My Account” section. To do this, in the relevant fields enter your Email or phone number and the password specified during registration on the website. Click on the “Log in” button.

Create Messages for the Customer Support

You can create a new message in the “Customer Support” section in two ways:

click the link “Add Message” on the “Useful Information” page.
select the “Add New Message” page.

On the page that opens, you can write and send a message to the Customer Support. To do this, you should specify a subject by selecting it from the drop-down list. The list of suggested subjects is shown below:

  • Opening of Trading Accounts;
  • Your Suggestions and Comments;
  • General Inquiries;
  • Feedbacks;
  • Trading with iPro Marketplace;
  • iPA Trading;
  • Technical Inquiries;
  • iBroker Partnership Program;
  • My Documents Verification.
If you select correctly the subject of the message, your request will be processed quicker, as it will be immediately sent to the corresponding specialist.

If you need to attach any files with images, screenshots or documents to clarify the problem, click on the “Attach File” button.

Next, in the window that opens, select the necessary files and upload them.

  • the maximum file size should not exceed 3 Mb;
  • allowed formats: jpg, jpeg, png, docx, pdf;
  • up to 5 files can be attached to one message.

The names of the attached files will be displayed as shown in the figure.

If any document has been added by mistake, you can delete it by clicking on

Once your message is fully formed and ready to send, click on the “Send” button.

You will receive an answer from the Customer Support within 24 hours in “My Account” section.

Our Customer Support business hours: daily from 09:00 to 19:00 (UTC+2), except Saturday and Sunday.
If you send a message to our Customer Support during non-business hours, namely, on Saturday or Sunday, your request will be processed on the first business day after you submitted the message.

View the Message History

You can view all requests you sent, their status, as well as answers of the Customer Support on the “Message History” page.
You can open this page in two ways:

click the link “Message History” on the “Useful Information” page;
select the “Message History” page.

On the page that opens, the message history is given in the form of a table with the following parameters:

  • Subject — the topic you selected when creating the message;
  • Message — the last message you sent;
  • Date and time when the last message was generated;
  • Message status: new, being processed, closed.

All messages are marked with:

  • Unread messages .
  • Read messages .

Answers to Commonly Asked Questions of Our Customers

There are two ways you can view answers to commonly asked questions of our Customers on the “FAQs” page:

click the link “Learn more” on the “Useful Information” page;
select the “FAQs” page.

All questions are arranged by topic.
Each question is a hyperlink. By clicking the hyperlink, you can see the answer.

If there is no information on a topic of your interest, send a message to the Customer Suppor.

Information and Reference Service

You can download and install iPro Marketplace trading and analytical platform in the “Customer Support” section on the “Useful Information” page.

For more detailed information on how to use the trading and analytical platform, you can go to the Company’s information resource by clicking the hyperlink “Proceed to”.

The iPro Marketplace info website contains reference materials, instructions as well as video tutorials on the trading and analytical platform, its components and functionality. You can also ask questions of interest and exchange relevant information on the interactive forum of users of iPro Marketplace platform.

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