UBK Markets Company is open for each Customer. If you have any questions or you need to get additional information or leave your feedback, you can always contact the Customer Support.
Log in to “My Account” section. To do this, in the relevant fields enter your Email or phone number and the password specified during registration on the website. Click on the “Log in” button.
You can create a new message in the “Customer Support” section in two ways:
On the page that opens, you can write and send a message to the Customer Support. To do this, you should specify a subject by selecting it from the drop-down list. The list of suggested subjects is shown below:
If you need to attach any files with images, screenshots or documents to clarify the problem, click on the “Attach File” button.
Next, in the window that opens, select the necessary files and upload them.
The names of the attached files will be displayed as shown in the figure.
If any document has been added by mistake, you can delete it by clicking on
Once your message is fully formed and ready to send, click on the “Send” button.
You will receive an answer from the Customer Support within 24 hours in “My Account” section.
You can view all requests you sent, their status, as well as answers of the Customer Support on the “Message History” page.
You can open this page in two ways:
On the page that opens, the message history is given in the form of a table with the following parameters:
All messages are marked with:
There are two ways you can view answers to commonly asked questions of our Customers on the “FAQs” page:
All questions are arranged by topic.
Each question is a hyperlink. By clicking the hyperlink, you can see the answer.
You can download and install iPro Marketplace trading and analytical platform in the “Customer Support” section on the “Useful Information” page.
For more detailed information on how to use the trading and analytical platform, you can go to the Company’s information resource by clicking the hyperlink “Proceed to”.
The iPro Marketplace info website contains reference materials, instructions as well as video tutorials on the trading and analytical platform, its components and functionality. You can also ask questions of interest and exchange relevant information on the interactive forum of users of iPro Marketplace platform.